Contact Center Information Clerks communicate with clients over the phone, via email, live chat or through social media to provide customer service, conduct research or make sales.


  • Answer phone calls, emails, internet chat or social media messages from customers.
  • Handle customer complaints, queries or payments.
  • Inform customers on various products and services offered by the organisation.
  • Provide technical support to customers experiencing difficulties with the
    organisation’s products or services.
  • Keep customer records in the organisation’s databases up to date.
  • Follow internal processes and procedures.

The work is typically carried out behind a counter in the shop that may be remote from clients.

Work is on a full-time.

Overtime may be required in order to meet tight deadlines or during periods of exceptional


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