The Deputy Store Manager plans, coordinates, and monitors all activities of sales workers.
Key Responsibilities & Accountabilities
Guarantees the satisfaction of clients and propose corrective actions plans to improve Customer satisfaction.
Assists the Management in the development and implementation of plans (Business operations) and objectives for the Store and the Company.
Overseas the smooth overall running of the Shop, responsible for daily activities of the Store.
Develops a quality relationship together with the Team Leaders, with your customers to provide everyone with the best shopping experience.
Checks and follow-up Customer Care Service: complaints and requests in due time.
Responsible of the general outfit of the Store: aisles and shelves are clean and clear.
Regarding Products: availability, prices, and labelling (clean, clear, visible), facing and cleanliness. Works in close collaboration with Team Leaders, Warehouse Manager, Visual Merchandising, Replenishment Leader, and Store.
Follows and anticipates the seasonality of the products and the commercial operations, arranging promotional offers areas accordingly together with the Team leaders.
Suggests areas for Improvement to your Shop Manager and Team Leaders: Upsell and Cross-sell opportunities, promotions, pricing, competitors visits. Shows interest in novelties (Technical, design …), new range, fashion.
Suggests products to Shop Manager and Purchasing Department in order to give clients a complete assortment: what is missing in the assortment and what has to be removed too.
Compatibility with the Company’s Values
Possess an aptitude towards creating a safe environment to himself and others
Be able to commit and provide quality to his/her line of work
Strive to create a customer-driven approach
Believe that teamwork makes work more efficient and leads to better productivity
Show respect and integrity at the workplace and able to work in a team
Believe that continuous professional development is the key to continue growing within the Company and keen to attend training as required
Cultivate a strong understanding of key social and environmental issues
People management and supervisory skills to supervise a team
Personnel management skills
The ability to lead and motivate a team to reach targets
Organisational and planning skills
Problem solving and decision-making skills
Time management and multitasking skills
The ability to work under pressure and meet deadlines
The ability to work independently and as part of a team
Commercial awareness and business skills
The ability to build long-lasting business relationships
The ability to understand customers’ needs
The ability to negotiate and persuade
A methodical approach to work, A sense of initiative, Accuracy, Assertiveness, Attention to detail, Business acumen, Diligence, Efficiency, Flexibility, Proactive and energetic attitude
Technical (Specific to the Job)
Knowledge of the products being promoted
Knowledge of competitors’ products and services
Knowledge of consumer rights
Knowledge of trading laws and local regulations
Selling skills and techniques, including the ability to upsell
Marketing skills and the ability to attract new customers
Financial management skills
Fluent with MS Office Applications (Word, Excel…)
Health & Safety
Knowledge of health and safety procedures