POSITION SUMMARY
The Deputy Store Manager plans, coordinates, and monitors all activities of sales workers.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

CUSTOMERS AND SALES
1 Guarantees the satisfaction of clients and propose corrective actions plans to improve Customer satisfaction.
2 Assists the Management in the development and implementation of plans (Business operations) and objectives for the Store and the Company.
3 Overseas the smooth overall running of the Shop, responsible for daily activities of the Store.
4 Develops a quality relationship together with the Team Leaders, with your customers to provide everyone with the best shopping experience.
5 Checks and follow-up Customer Care Service: complaints and requests in due time.

MERCHANDISING AND PRODUCTS
6 Responsible of the general outfit of the Store: aisles and shelves are clean and clear.
7 Regarding Products: availability, prices, and labelling (clean, clear, visible), facing and cleanliness. Works in close collaboration with Team Leaders, Warehouse Manager, Visual Merchandising, Replenishment Leader and Store.
8 Follows and anticipates the seasonality of the products and the commercial operations, arranging promotional offers areas accordingly together with the Team leaders.
9 Suggests areas for Improvement to your Shop Manager and Team Leaders: Upsell and Cross-sell opportunities, promotions, pricing, competitors visits. Shows interest in novelties (Technical, design …), new range, fashion.
10 Suggests products to Shop Manager and Purchasing Department in order to give clients a complete assortment: what is missing in the assortment and what has to be removed too.

PROCEDURES
11 Respects the processes regarding damaged and stolen goods and Standard Operations Procedures (SOP), Loss and Prevention Policy.
12 Respects the Discount Policy of the Company.

BEHAVIOR
13 Respectful towards customers, colleagues and external companies.
14 Respects the Attard Bros Group Health and Safety Policy.
15 Exemplary on these subjects.
16 Demonstrates integrity in all circumstances.
17 Informs the Shop Manager of any breach of the rules or any dangerous situation.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS
Work is on a full-time basis and may be required to work evenings and Sundays depending on the shop’s opening hours. One may also be required to work on split shift basis. It may be expected to work longer hours during the festive season and sales periods. Duties require one to spend time both in the shop and in an office.

EDUCATION & LICENSES REQUIRED
Although qualifications are useful, work related experience and attitude will be given considerable weight. Experience gained in a Sales Assistant position prior to managing a shop is an asset.

KNOWLEDGE / SKILLS / QUALITIES / TOOLS & EQUIPMENT USED IN THIS POSITION

Candidate is expected to have:
• Commercial awareness and business skills
• Knowledge of the products being promoted
• Knowledge of competitors’ products and services
• Knowledge of consumer rights
• Knowledge of trading laws and local regulations
• Selling skills and techniques, including the ability to upsell
• Marketing skills and the ability to attract new customers
• Personnel management skills
• The ability to lead and motivate a team to reach targets
• The ability to build long-lasting business relationships
• The ability to understand customers’ needs
• Financial management skills
• The ability to negotiate and persuade
• Knowledge of health and safety procedures

• Written and verbal communication skills in Maltese and/or English • Customer service skills
• Numeracy skills • IT skills • Planning and organisational skills • Problem solving and decision- making skills • Time management and multitasking skills • The ability to work under pressure
• The ability to work independently and as part of a team

• A flair for sales • A sense of initiative • A sociable personality • A well-groomed appearance • An entrepreneurial mindset • Assertiveness • Charisma • Confidence • Diligence • Efficiency • Enthusiasm • Patience • Trustworthiness

 

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