Position Summary
An entry-level role in the field of online retail. In this role, the individual is responsible for supporting the day-to-day operations of an e-commerce store, including tasks such as customer service, inventory management, marketing and promotions, data analysis and reporting. The position requires strong computer skills, good communication and organizational skills.
Key Responsibilities & Accountabilities
- Order Processing: Receive, review, and process online orders accurately and promptly using the company’s order management system or software. This includes verifying order details, quantities, pricing, and customer information.
- Inventory Management: Monitor inventory levels to ensure availability of products for online orders. Collaborate with warehouse or inventory teams to update stock levels, track backorders, and coordinate with suppliers or vendors for replenishment when necessary.
- Customer Support: Respond promptly to customer inquiries and concerns related to online orders. Provide assistance and resolve any issues, such as order discrepancies, shipping delays, or product returns. Maintain a professional and customer-focused approach in all interactions.
- Order Tracking and Updates: Keep customers informed about the status of their orders, including tracking numbers, estimated delivery dates, and any delays or changes. Communicate effectively with shipping carriers and logistics providers to ensure smooth order fulfilment and delivery.
- Data Entry and Documentation: Accurately enter and maintain records of online orders, customer information, and transaction details in the order management system or database. Generate reports or summaries as required by the supervisor or management.
- Quality Assurance: Perform quality checks on orders to ensure accuracy, completeness, and adherence to company standards. Verify product specifications, packaging, and labeling to ensure they meet customer expectations.
- Process Improvement: Identify opportunities to streamline order processing and improve efficiency. Collaborate with the team to implement process enhancements and automation tools that optimize order management and customer satisfaction.
- Compliance and Security: Adhere to company policies and procedures regarding privacy, data protection, and online security. Safeguard customer information and ensure compliance with applicable laws and regulations.
Level of Education Standard & Experience Required
LANGUAGES- WRITTEN/SPOKEN – Strong communication skills in English
Compatibility with the Company’s Values
- Possess an aptitude towards creating a safe environment to himself and others
- Be able to commit and provide quality to his/her line of work
- Strive to create a customer-driven approach
- Believe that teamwork makes work more efficient and leads to better productivity
- Show respect and integrity at the workplace and able to work in a team
- Believe that continuous professional development is the key to continue growing within the Company and keen to attend training as required
- Cultivate a strong understanding of key social and environmental issues
Personal:
- Organisational and planning skills
- Problem solving and decision-making skills
- Time management and multitasking skills
- The ability to work under pressure and meet deadlines
- The ability to work independently and as part of a team
- A methodical approach to work, A sense of initiative, Accuracy, Assertiveness, Attention to detail, Business acumen, Diligence, Efficiency, Flexibility, Proactive and energetic attitude
Technical (Specific to the Job):
- Strong computer skills, and experience with e-commerce platforms
- Proven experience in order processing, customer service, or a similar role.
Information Technology:
Fluent with MS Office Applications (Word, Excel…)
Health & Safety:
Knowledge of health and safety procedures
Working Conditions:
PART TIME BASIS
OFFICE BASED/ONSITE – Warehouse
WORKING PATTERN – Tuesday to Saturday: 09:00-17:30