The service of a salesperson is required to assist clients in the respective Shop section.
Working requires standing up for extended periods. Lifting and carrying heavy items may also be required.
Key Responsibilities & Accountabilities
Welcomes customers by greeting them, offering them assistance.
Directs customers by escorting them to racks and counters, suggesting items.
Advises customers by providing information on products.
Helps customer make selections by building customer confidence, offering suggestions and opinions.
Documents sale by creating or updating customer profile records.
Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Contributes to team effort by accomplishing related results as needed.
Compatibility with the Company’s Values
Possess an aptitude towards creating a safe environment to himself and others
Be able to commit and provide quality to his/her line of work
Strive to create a customer-driven approach
Show respect and integrity at the workplace and able to work in a team
Believe that continuous professional development is the key to continue growing within the Company and keen to attend training as required
Cultivate a strong understanding of key social and environmental issues
Customer care skills
Organisational and planning skills
Problem solving and decision-making skills
The ability to work independently and as part of a team
The ability to work under pressure and in a hectic environment
A flair for sales
A sense of initiative
A sociable personality
A well-groomed appearance
Assertiveness, Charisma, Confidence, Diligence, Efficiency, Enthusiasm, Flexibility, Patience, Trustworthiness
Knowledge of the products and DIY
The ability to explain technical information in simple language
Knowledge of competitors’ products or services
The ability to reach sales targets
Selling skills and techniques, including the ability to upsell
The ability to understand the needs of different customers
The ability to negotiate and persuade
The ability to engage with the local community
Basic IT skills
Health & Safety
Knowledge of health and safety procedures